Head Of Customer Service - Italian Market Milano

Head Of Customer Service - Italian Market
Milano
Lombardia, Milano

Company Description

With Enpal we are pursuing the dream of building the largest renewables community in Europe.

How do we do this? Enpal finally makes solar easy: We rent solar systems, electricity storage devices, wall boxes and heat pumps at an all-inclusive rate, supplemented by a low-cost green electricity rate, and intelligently networked to form an integrated overall solution. True to the motto "digital, decentralized and 100% renewable", our heart beats both for the rapid development of a company and for combating the greatest challenge of our generation — climate change.

As the first green unicorn in Germany, we see it as our duty to further advance our mission of green energy for everyone. Be part of this success story and change the world together with us!

Are you passionate about renewable energy and have a talent for leading customer service teams? Enpal, a frontrunner in the solar energy industry, is seeking an Operations Manager to spearhead our Customer Service department for the Italian market, based in Milan. This role is a unique blend of operational expertise and customer-centric strategy, all within the exciting world of renewable energy.

**Why Join Enpal?

- Be part of a growing industry that's shaping a sustainable future.

- Thrive in a startup atmosphere where your input directly influences the company's trajectory.

- As we cater to the Italian market, fluency in Italian and English is essential.

**Your Role**:

- Lead the establishment and growth of a customer service team focused on the Italian market.

- Develop and implement strategies to enhance customer satisfaction and operational efficiency.

- Collaborate with international teams to ensure a cohesive customer experience.

- Foster a culture of innovation, agility, and customer-focused solutions within your team.

**Qualifications** We're Looking For**:

- Experienced leaders in operations or customer service, eager to take on the challenge of a startup environment.

- Strategic thinkers with a track record of enhancing customer service processes.

- Professionals passionate about renewable energy and eager to contribute to its growth.

- Fluent Italian speakers with strong English proficiency, to effectively communicate in our international setting.

**Additional Information

At Enpal we are proud of the diversity of our team. Neither when hiring nor during the employment relationship are decisions made on the basis of skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.