Head Of Customer Success Milano

Head Of Customer Success
Milano
Lombardia, Milano

About Us**:

Compensation is more than a pay-check, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that.

We see compensation as everything a company gives their people in return for the work they do.

It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it.

We're on our way to coining the term "Compensation-as-a-service".

We're proud to be backed by leading European VC funds, having raised over €20 million.

**About You***:

- You are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex.

- You excel at designing scalable post-sales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth.

- You have a proven track record in fast-paced, results-oriented go-to-market (GTM) environments, ideally within SaaS companies.

- You've succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals.

- You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency.

- You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly.

- You're fluent in **English and Italian** (internal communications are mostly in English).

- You feel at ease at cross-selling and after-sales service, managing accounts ranging from 50 to 1, 000 FTEs.

- You are exceptional at building lasting relationships and leveraging networks for efficient referrals.

- You're quick to adapt and comfortable in new, challenging, and cross-functional environments.

- Resilient and tenacious, you bring a "_we can do this_" mindset that thrives in overcoming challenges.

- Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers.

**Nice to haves**:

- Hubspot is your friend;

- Data analysis skills and a robust industry network in HR/tech.

- Solid understanding of the Italian HR/Finance Tech landscape.

**The Role**:

**On a typical day, you will. . .

- Design and implement a scalable post-sales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals.

- Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction.

- Hire, train, and develop the best team for our post-sales strategy, focusing on cultivating a high-performing culture and fostering professional growth among team members.

- Maintain and enhance a high-performing culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently.

- Improve team output and efficiency over time by optimizing systems and processes, aiming to deliver superior service to customers.

- Represent the customer success team cross-functionally, ensuring seamless cooperation and collaboration with departments such as Marketing, Sales, Product, and Engineering.

- Build and maintain robust relationships with clients, understanding their specific needs to tailor solutions that enhance their experience and satisfaction.

- Deliver compelling product demos and utilize sales data and CRM tools to manage your pipeline effectively, ensuring a steady flow of customer engagement and feedback.

**Salary Range**:

For this role we have a total gross package (RAL) of **48**. 000€ to 56. 000€** (plus variable compensation and other benefits).

**The stages for this hiring process are**:

- CV Screening

- Pre-Interview Questionnaire

- Interview with People

- Interview with Hiring Manager + VP Markets

- Interview with CEO.

**Equal opportunity employer**:

Coverflex is an equal-opportunity employer.

All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.