Head Of Delivery Operations Milano

Head Of Delivery Operations
Milano
Lombardia, Milano

Main Responsibilities**:

- Define and implement strategies to maximize the business value of technical and functional services, aligning client needs with internal and external resources.

- Lead cross-functional teams composed of business analysts, software engineers, project managers, and other professionals, ensuring their development and optimal performance.

- Oversee several delivery lines/clusters, ensuring efficient resource allocation, meeting financial objectives, and client satisfaction

- Promote and monitor collaboration across various departments (e. g. , Sales, R&D, Operations) to shape solutions and ensure smooth service execution and delivery.

- Drive the design and implementation of innovative solutions, ensuring interoperability between internal teams and external system integrators.

- Oversee resource planning and capacity management to meet project demands and client requirements.

- Ensure adherence to financial planning, budgets, and timelines, proactively managing risks and implementing improvements.

- Foster talent development and manage relationships with technology partners to ensure smooth integration of solutions.

- Monitor and analyze performance metrics to ensure continuous improvement in delivery processes and customer satisfaction. Identify and mitigate risks to optimize delivery efficiency and minimize cost overruns.

**Hard Skills**:

- In dept expertise in financial planning, capacity management, and resource allocation.

- In-depth knowledge of Life, P&C, and Claims business processes, IT capabilities and regulatory compliance

- Proficiency in project management methodologies (Agile, Waterfall), shared service management, and risk mitigation strategies.

- Experience with nearshore and offshore delivery models, system integration, and IT infrastructure. Strong understanding of SaaS solutions and cloud architectures and IT infrastructure in the insurance sector.

- **Other Relevant Skills**:

- Strong leadership and team management abilities, with a mentorship-oriented approach.

- Strategic thinker with a proactive approach to problem-solving and decision-making.

- Effective communicator, negotiator and skilled in conflicts resolution

- Ability to drive continuous improvement and optimize cross-functional collaboration.