Head Of E-Commerce Italy Milano

Head Of E-Commerce Italy
Milano
Lombardia, Milano

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore.

It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.

Dyson's culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate.

The mindset is geared to constant change and Dyson's pace brings constant challenge.

It's not easy or comfortable, but it's this way of working that drives performance.

Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don't, and having the self-belief to persevere where others give up.

"Good enough" isn't good enough.

About the Role

**Responsibilities**:

1.

Set the market vision for E-Commerce sales and experiences through both existing and new channels.

- Be a visible and inspiring figurehead, hungry to lead the change to bring E-commerce customer opportunities to life; build and maintain the interest, confidence and momentum that rapidly boosts the range and effectiveness of e-commerce channels.

- Define the long-term strategy to build a sustainable e-commerce business, based on local ecommerce market dynamics and Dyson Group principles, for both Direct and Indirect online channels.

- Create and galvanize people behind clear strategic plans that will fully exploit e-commerce market's opportunities whilst growing overall market profitability and protecting the Dyson brand.

2.

Develop and drive performance of E-Commerce channels - Direct-to-consumer channels (Dyson. ch webshop, marketplaces) and Indirect channels (pureplayers)

- Take accountability for the P&L for E-commerce - Direct and Indirect e-commerce channels

- Own, drive and track the relevant targets, including overall performance and planned sales volumes, revenue, GM and profit.

- Drive operational excellence in site developments, order fulfillment and change request management in order to support sales growth in e-commerce business as well as ensuring business opportunities by developing new online business channels and platforms.

- Initiate implementing and developing all e-commerce business related systems

- Review security standard to provide safe and stable online commerce experiences to consumers as well as to meet the local market's required standard

- Lead system security and stability including backend infrastructure and frontend webpage through excellent e-commerce operations together with the team and group

3.

Contribute to the strategy to aggressively grow the market's percentage of direct business in both the immediate and longer term, through driving the growth of the direct e-commerce channels

- Implement global strategy for the development and management of direct business in Italy.

- Drive first class execution of direct strategies and activities across the wide range of customer touchpoints e. g.

Dyson website and e-commerce marketplace, develop new business opportunities

- Develop dyson. it: strive for best-in-class service (delivery, UX, content, reviews), manage business planning (product ranges, volumes, turnover) and plan monthly activation calendar.

- Provide the strong and broad based, cross-functional leadership necessary to assure participation, collaboration and consistent delivery of the agreed direct e-commerce strategies by the range of 'matrixed' customer facing functions, e. g. ,

- Logistics and Supply chain

- Customer Service

- Marketing

- Media

4.

Build the team and capabilities needed to set E-commerce up for future success

- Manage, develop and motivate e-commerce sales team

- Lead in continuous review and development of capabilities required to continue the expansion of e-commerce and deliver the long-term growth.

- Member of Dyson Switzerland executive leadership team, managing and leading the local Swiss Dyson business.

About you

- More than 5 years' experience in E-Commerce, ideally in premium branded products/retail

- Passion for E-Commerce and relevant market knowledge

- Proactivity, ability to quickly adapt into a new organization and high energy level

- Hands-on mentality, dynamic and collaborative personality, interest of working in a fast paced and continuously changing environment

- Creative & Entrepreneurial

- High paced + high disciplined

- Sees ambiguity as opportunity

- Entrepreneurial spirit and results driven

- Driven by a desire to win and for continuous improvement

- Strong team player, approachable and supportive

LI-DYSON

**Interview guidance**: