Head Waiter
Head Waiter Job DescriptionCasa Cipriani Milano is seeking a Head Waiter to embody the authentic Cipriani welcome, with its simple yet refined elegance.
As a key member of our team, you will provide exceptional service to our guests, ensuring a memorable experience. ResponsibilitiesDeliver cordial, courteous, and efficient service to all guests. Take orders and serve food and beverages in a timely, enthusiastic, and professional manner. Lead the team in managing service standards. Listen and respond to guest inquiries using a positive and clear voice and professional body language. Maintain a thorough knowledge of the menu and offer suggestions based on guest preferences. Ensure a clean dining area. Anticipate and meet guest needs before they are requested. Clean tables and/or counters after guests have finished dining. Follow schedules and attendance procedures. Be able to assess guest satisfaction and manage any issues that may arise, informing a Manager/Supervisor of the problem and its resolution. BenefitsContract in accordance with the Tourism Industry Collective Bargaining Agreement. Team-building and training activities. Opportunities for international experiences. Staff meal. Career growth within the Company. RequirementsAt least 3 years of experience in the same role in a luxury setting. Excellent communication and teamwork skills. Attention to detail and high service standards. Prior experience abroad in the same role is preferred. Excellent knowledge of the Italian language.
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