Head Waiter
Job Title: Head WaiterCasa Cipriani Milano is seeking a Head Waiter to embody the authentic Cipriani welcome, with its simple yet refined elegance.
The ideal candidate will provide exceptional service to guests, ensuring a memorable experience. Responsibilities:Deliver cordial, courteous, and efficient service to all guests. Take orders and serve food and beverages in a timely, enthusiastic, and professional manner. Lead the team in managing service standards. Listen and respond to guest inquiries using a positive and clear voice and professional body language. Maintain a thorough knowledge of the menu and offer suggestions based on guest preferences. Ensure the dining area is clean and tidy. Anticipate and meet guest needs before they are requested. Clean tables and/or counters after guests have finished dining. Follow schedules and attendance procedures. Be able to assess guest satisfaction and manage any issues that may arise, informing a Manager/Supervisor of the problem and its resolution. Benefits:Contract in accordance with the Tourism Industry Collective Bargaining Agreement. Team-building and training activities. Opportunities for international experiences. Staff meal. Career growth within the Company. Requirements:At least 3 years of experience in the same role in a luxury setting. Excellent communication and teamwork skills. Attention to detail and high service standards. Preferably international experience in the same role. Excellent knowledge of the Italian language.
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