Help Desk Service Engineer Castel Bolognese

Help Desk Service Engineer
Castel Bolognese
Emilia Romagna, Castel Bolognese

Responsibilities: Support requests from customers or partners; Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.

Duties: Through the switchboard, receiving phone calls for service requests from the customer or partner; Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket; Try to resolve the issue over the phone, the ticket is closed on the system;   Studies- Training Courses: Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering; Training courses on handling service over the phone / remotely   Technical Skills: Mechanical and electrical drawings; MS Office Suit and FUSION company enterprise system; Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills: Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect; Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer; Following established processes step by step.

Language skills: Good/great knowledge of English, both written and spoken.

Experience: From 2 to 5 years of experience as travelling technician or internal validation of different equipment.