Help Desk Specialist - Sede, Firenze Firenze

Help Desk Specialist - Sede, Firenze
Firenze
Toscana, Firenze

Join Starhotels and become part of our **Headquarter Team**, in the heart of **Florence.

As Help Desk Specialist, you are responsible for providing first/second-level technical support to internal users of the organization.

This role includes troubleshooting hardware and software issues, providing remote and on-site assistance, managing requests through the ticketing system and by phone, and configuring IT devices.

Your responsibilities include:

- Support in maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation.

- Provide support to internal users through the IT Help Desk ticketing system and by phone.

- Undertake data network fault investigations in local and wide area environments using information from multiple sources.

- Support in securing network systems by establishing and enforcing policies, and defining and monitoring access.

- Support and administer firewall environments in line with IT security policy.

- Report network operational status by gathering and prioritising information and managing projects.

- Upgrade data network equipment to the latest stable firmware releases.

- Configure routing and switching equipment, hosted IP voice services and firewalls.

- Provide remote support to on-site users during installation.

- Provide remote troubleshooting and fault finding if issues occur upon initial installation.

- Undertake capacity management and audit of IP addressing and hosted devices within data centres.

- Excellent knowledge of Windows, macOS, and the main mobile operating systems (iOS/Android).

- Familiarity with TCP/IP networks, DNS, DHCP, and cybersecurity concepts.

- Experience in using ticketing tools.

- Good knowledge of Active Directory systems.

- Good knowledge of Citrix environment and VDIs management.

- Good knowledge of the Microsoft Office package.

- Excellent communication skills and the ability to work in a team.

Additional skills (nice to have):

- Experience with virtualization environments (e. g. , VMware, Hyper-V).

- Basic knowledge of scripting (e. g. , PowerShell, Bash).

Exceed expectations revealing:

- A unique personality and a true passion for IT and hospitality.

- Ability to perform analysis, define new processes to improve services for our teams.

- Excellent communication and analytical skills, with the ability to make data-driven decisions.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits including:

- Exclusive discounted stays within the group.

- Ticket Restaurants for delightful dining.

- Discounts with our partners.

- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career!