Help Desk Support - Banking Sector
Adecco Credit Banking is hiring for the Italian Branch of one of the world's leading financial institutions. Help Desk Support - Banking SectorThe role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar). The ideal candidate:Good written and spoken English;Team work oriented and able to provide assistance to a Senior colleague who will coach;Microsoft certification in basic apps (Word, Excel, Outlook) would be preferable;Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including PC/laptop/thin client hardware, PC/Virtual desktop software, printer 1st level diagnosis, audio visual/telepresence troubleshooting, Blackberry/Android/iOS mobility devices, network connectivity, etc.
;Software and system fault diagnosis, analysis and fix;Ownership of all user problems through to completion;Proactively keeps customer updated with problem status at all times;Identifying and reporting risk as appropriate in accordance with the guidelines provided;Engaging with technology partners vendors on a day to day basis. Based in Milan, Ral to be defined, Fixed term contract 12 months. Disponibilità oraria: Full Time #J-18808-Ljbffr
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