Help Desk Support Level 2_Fluent English
Gi Group SpA, Agenzia per il Lavoro, is looking for one of his client in the charging infrastructure sector:Help Desk Support Level 2_Fluent EnglishOUR COMMITMENTInnovative working environment in a young, dynamic teamHigh-tech projects in the future sector of e-mobilityCareer opportunities in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related remunerationAdditional Company Benefits (tickets restaurant, MBO, Health insurance, Smartworking)YOUR RESPONSIBILITIESBe the main contact to solve technical issuesRemotely support customers during commissioning and maintenance of their charging infrastructureRemotely monitor, troubleshoot and resolve alerts and issues on charging infrastructureYou take over the support of our customers on the phone or by e-mailProvide support and guidelines for diagnosing and resolving functional issues in a timely mannerYOUR QUALIFICATIONS SKILLSFluent in English (speaking and writing), a 2nd language is a plus (German, French, Italian)Independent and solution-oriented work, as well as analytical thinkingMust have a Technical background (electronic engineering, electrical engineering, computer science) or experience in technical customer supportLinux or Android knowledge (nice to have)Enthusiasm, teamwork and structured way of workingExperience in customer service or call center is a plusWillingness to work in different shifts. The position can be based in Bergamo or Bolzano!
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