Helpdesk 1° Livello Bardi

Helpdesk 1° Livello
Bardi
Emilia Romagna, Bardi

Who are we?

**:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses.

With more than 1, 000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7, 600 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering.

We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you!

The objective?

Learn about you, understand your motivations, and make sure we have the right job for you!

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position).

During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role.

We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you.

Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

**Case study**: Depending on the position, we may ask you to take a test.

This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you!

**Job description**:

**About Us**: Amaris is a prestigious consulting player in IT sector, recognized for our strategic approach to business and infrastructure field.

We are seeking a Helpdesk resource with a good background in infrastructure field to enhance our team's capabilities.

The resource will be integral to our operations, focusing on technical themes related to infrastructure processes and products.

Your role will require specific process competencies, as you will be dealing with detailed technical aspects of both processes and products within the infrastructure sector.

**Key Responsibilities**:

- Identifying hardware and software solutions

- Troubleshooting technical issues

- Diagnosing and repairing faults

- Installing and configuring hardware and software

- Providing timely and accurate customer feedback

- Talking customers through a series of actions to resolve a problem

- Following up with clients to ensure the problem is resolved

- Replacing or repairing the computer parts

- Providing support in the form of procedural documentation

- Managing multiple cases at one time

- Testing and evaluating new technologies

**Profile Requirements**:

- Technical high-school diploma

- Prior experience in tech support, desktop support, or a similar role

- Proficiency in MS Office 365 / Google Suite

- Skills in active directory, DNS, SCCM

- Good knowledge of Italian and English both written and spoken

- Attention to detail and good problem-solving skills

- Excellent interpersonal skills

- Driving license and availability to business trips

- Full On-site (North-East of Milan)

**What we offer?

- **Apprenticeship/Permanent Contract**:

- **Ral: 20'000, 00€**:

- **Lunch vouchers of €8 per workday**:

- **Travel reimbursement for travel from client based on distance**:

- **Fondo Este Health insurance fund**:

- **Free access to Mantu Academy platform (24/7)**:

- **Access to Wellness platform (24/7)**:

- **Psychological counseling

- **Pioneer**: Our spirit of entrepreneurial adventure is what brings us all together and leads us to success.

- **Care**: Care is the foundation of all relationships, trust enables us to promote freedom of expression, creativity, and innovation.

- **Performance**: This translates into a constant desire to move forward and never stop asking more of ourselves.

- **Commitment**: We do not just fulfil our commitments and work hard to achieve great results.

- **Independence**: Amaris Consulting belongs to those who created it and to those who develop it every day.