Helpdesk 1° Livello, Caponago Bardi

Helpdesk 1° Livello, Caponago
Bardi
Emilia Romagna, Bardi

About Us: Amaris is a prestigious consulting player in the IT sector, recognized for our strategic approach to business and infrastructure.

We are seeking a Helpdesk resource with a good background in the infrastructure field to enhance our team's capabilities.

Job Description: The resource will be integral to our operations, focusing on technical themes related to infrastructure processes and products.

Your role will require specific process competencies, as you will be dealing with detailed technical aspects of both processes and products within the infrastructure sector.

Key Responsibilities: Identifying hardware and software solutionsTroubleshooting technical issuesDiagnosing and repairing faultsInstalling and configuring hardware and softwareProviding timely and accurate customer feedbackTalking customers through a series of actions to resolve a problemFollowing up with clients to ensure the problem is resolvedReplacing or repairing computer partsProviding support in the form of procedural documentationManaging multiple cases at one timeTesting and evaluating new technologiesProfile Requirements: Technical high-school diplomaPrior experience in tech support, desktop support, or a similar roleProficiency in MS Office 365 / Google SuiteSkills in active directory, DNS, SCCMExperience with remote desktop applications and help desk softwareGood knowledge of Italian and English both written and spokenAttention to detail and good problem-solving skillsExcellent interpersonal skillsDriving license and availability for business tripsLocation: Full On-site (North-East of Milan)

What We Offer: Lunch vouchers of €8 per workdayTravel reimbursement based on distance from clientFree access to Mantu Academy platform (24/7)Access to Wellness platform (24/7)Psychological counselingOur Ideal Candidate Recognizes These Values: Pioneer: Our spirit of entrepreneurial adventure is what brings us all together and leads us to success. Care: Care is the foundation of all relationships; trust enables us to promote freedom of expression, creativity, and innovation. Performance: This translates into a constant desire to move forward and never stop asking more of ourselves. Commitment: We do not just fulfill our commitments and work hard to achieve great results. Independence: Amaris Consulting belongs to those who created it and to those who develop it every day. Amaris Consulting is an equal opportunity employer.

We are committed to promoting all types of diversity within our teams and creating a work environment that is open to all.

We encourage eligible candidates to apply, regardless of their gender, sexual orientation, ethnicity, creed or religion, marital status, disability, or other characteristics.

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