Helpdesk 1° Livello
About Us: Amaris is a prestigious consulting player in the IT sector, recognized for our strategic approach to business and infrastructure field.
We are seeking a Helpdesk resource with a good background in the infrastructure field to enhance our team's capabilities.
Job Description: The resource will be integral to our operations, focusing on technical themes related to infrastructure processes and products.
Your role will require specific process competencies, as you will be dealing with detailed technical aspects of both processes and products within the infrastructure sector.
Key Responsibilities:Identifying hardware and software solutionsTroubleshooting technical issuesDiagnosing and repairing faultsInstalling and configuring hardware and softwareProviding timely and accurate customer feedbackTalking customers through a series of actions to resolve a problemFollowing up with clients to ensure the problem is resolvedReplacing or repairing the computer partsProviding support in the form of procedural documentationManaging multiple cases at one timeTesting and evaluating new technologies Profile Requirements:Technical high-school diplomaPrior experience in tech support, desktop support, or a similar roleProficiency in MS Office 365 / Google SuiteSkills in active directory, DNS, SCCMExperience with remote desktop applications and help desk softwareGood knowledge of Italian and English both written and spokenAttention to detail and good problem-solving skillsExcellent interpersonal skillsDriving license and availability to business trips What we offer? Apprenticeship/Permanent ContractRal: 20'000, 00€Lunch vouchers of €8 per workdayTravel reimbursement for travel from client based on distanceFondo Este Health insurance fundFree access to Mantu Academy platform (24/7)Access to Wellness platform (24/7)Psychological counseling Our ideal candidate recognizes in these values:Pioneer: Our spirit of entrepreneurial adventure is what brings us all together and leads us to success. Care: Care is the foundation of all relationships, trust enables us to promote freedom of expression, creativity, and innovation. Performance: This translates into a constant desire to move forward and never stop asking more of ourselves. Commitment: We do not just fulfill our commitments and work hard to achieve great results. Independence: Amaris Consulting belongs to those who created it and to those who develop it every day.
You will join a certified Top Employer that supports its partners cross-sectors 360 degrees on the software lifecycle, providing solutions in different areas such as Strategy management, Data innovation, Business applications Processes, Design Development, Digital Workplace and Platform Security.
Amaris Consulting is an equal opportunity believer.
We are committed to promoting all types of diversity within our teams and creating a work environment that is open to all.
That is why we encourage eligible candidates to apply, regardless of their gender, sexual orientation, ethnicity, creed or religion, marital status, disability, or other characteristics.
At Amaris, we strive to provide our candidates with the best possible recruitment experience.
We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible.
Here's what our recruitment process looks like: Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you!
The objective?
Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews: The average number of interviews is 3 - the number may vary depending on the level of seniority required for the position.
During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role.
We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you.
Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test.
This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you!
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