High-End Client Engagement & Experience Internship Lazio

High-End Client Engagement & Experience Internship
Roma
Lazio, Lazio

Posizione

Within the Global High Jewelry & High-End Watches (High-End) team, based in Rome, we are searching for a High-End Client Engagement & Experience intern.

Reporting to the High-End Client Development Director, this role has the aim to support the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities.

Responsabilità del lavoro

Key Accountabilities:

- Assist in analyzing client data to support tailored engagement strategies.

- Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).

- Contribute to the planning and coordination of exclusive high-end client experiences.

- Refine and improve the Toolkit and update semester calendar to ensure client activations at key moments and locations.

- Collaborate on the development of gifting programs for high-value clients.

- Help identify and leverage client development opportunities to delight clients.

- Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.

- Assist in tracking budgets and managing suppliers for client-related activities.

- Monitor competitors' activities related to client experiences and provide insights to enhance strategies.

Profilo

Qualifications / Professional Capabilities:

- University degree in Business Management or a related field; study experience abroad will be considered a plus.

- Good relational and communication skills.

- Strong attention to detail, accuracy, and analytical skills.

- Fluency in Italian and English; other languages are an advantage.

Personal Competencies:

- Client-focused mindset with a collaborative and solution-oriented attitude.

- Cultural sensitivity.

- Business awareness.

- Planning and organization.

- Adaptability and eagerness to learn.

JOB NUMBER

BULG08752

COUNTRY / REGION

Italy

CITY

ROME

CONTRACT TYPE

Temporary