High Jewelry After Sales Service Specialist Lazio

High Jewelry After Sales Service Specialist
Roma
Lazio, Lazio

Posizione

Within the High Jewelry Quality & After Sales department based in Rome, we are looking for a **High Jewelry After Sales Service Specialist**.

Profilo

- Support local markets for all After Sales Service activities, especially for repairs requested by the market (products owned by customer/local property/central property) and repairs of stock intercepted by Quality Control;

- Evaluate (through photos of the damage on the jewel) whether the repair can be carried out on site by the local After Sales Service Center/local laboratories or in Headquarter in Rome, aligning with Quality Control experts, production managers, and Purchasing department;

- Coordinate the repair flow, giving the right priority to repairs also performing data entry in the relevant system;

- Creation of Production orders/Purchasing orders for all reworks/repairs done internally or externally;

- Transfer of products for Quality department check/Gemological department check;

- Collaborate with the Purchasing department for stones replacements, specifying the type of stone needed and size;

- Develop the repair cost estimate (quotes) in cooperation with Purchasing, Quality Control, and Gemological departments;

- Communicate the repair cost estimates to the commercial network and follow up on client feedback;

- Monitor and follow up on the repair flows, in terms of process, costs, and delivery dates, registering all relevant information (where applicable);

- Elaborate regular and on demand statistics and reporting including open orders, costs etc.

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- Coordination of activities (quality/gemological checks and repairs) after main high jewelry events;

- Spare Parts flow management.

- University degree in Engineering or Economics

- Knowledge of repair processes for the assigned product category

- Knowledge of the After Sales repair network

- Analysis and reporting techniques

- Project management capabilities

- Fluency in English

- JOB NUMBER

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**BULG08026**:

- COUNTRY / REGION

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**Italy**:

- CITY

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**ROME**:

- CONTRACT TYPE

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**Permanent**: