Hj Client Advisor Milano

Hj Client Advisor
Milano
Lombardia, Milano

Posizione

- Bulgari Italia, within its Store based in _**_Milan Montenapoleone_**_, is searching for a _**_High Jewlery Client Advisor_**_. _

**Accountabilities

**Sales and Services**:

- Drive sales and develop **High Jewlery business **with existing clients and new prospects

- Maximize sales opportunity deriving from any entrance in store

- Contribute to the KPIs achievement

- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)

- Handle sales process as per delivery standards (from Welcome to Packaging)

**CRM**:

- Enrich CRM data base with clients granting KPIs quality in data collection

- Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

- Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance)

**Other Activities**:

Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Profilo

**Qualifications / Professional Capabilities

- At leats 5-6 years of experience in jewelery luxury retail

- Fluent in English

- Knowledge of other languages (e. g. Russian, Chinese) are appreciated

- Selling Skills

- Good IT knowledge (MS Office)

- Deep product and stones knowledge

**Personal Competencies

- Networking

- Customer Orientation

- Drive

- Flexibility

- Initiative

- JOB NUMBER

**BULG08035**:

- COUNTRY / REGION

**Italy**:

- CITY

**MILAN**:

- CONTRACT TYPE

**Permanent**: