H&M Area Manager - Italy Milano

H&M Area Manager - Italy
Milano
Lombardia, Milano

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining different bold people.

We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive and sustainable industry.

But we also know that you can't change the world without great people and great teams.

Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you'll go.

Be yourself & more at H&M.

**Job Description**:

You are responsible for reaching the Sales and Profit goals in your Area by setting a plan to deliver a Great Customer Experience in line with the Country.

You ensure you have Great Teams and support their development.

You work with succession planning, talent and leadership development and structured performance management for your Area Team and Store Managers based on results, values and leadership.

You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.

**What you will do as Area Manager**:

As Area Manager you are responsible for maximizing sales and profitability by setting a strategy in line with country goals.

Support and lead the store teams to create the best shopping experience in fashion retail.

On-board, train and develop succession planning for your team management in stores.

Meeting the expectations of customers and colleagues all the times by following H&M procedures and standards.

**Responsibilities**:

**Sales & Profit

- You regularly analyse and follow up your Area's Sales & Profit KPIs and take actions accordingly to maximize results

- You set an hours plan in line with the sales budget, together with the Area Controller

- You ensure that Stores scheduling maximizes conversion within the frame of the hours plan, together with the Area Controller

- Together with the Area Team you prioritise actions that have a clear impact on selling

- Set an allocation that secures a good garment level according to the selling, together with the Area Controller and Support Office functions

- Implement and follow up Store Operations Best Practice, according to the country plan, together with the Area Team

- Follow up the Stores execution using the Customer Experience Tool, ensuring H&M standards are consistently met

- Ensure H&M customer service standards are delivered in all Stores in your Area

- Analyse and implement the optimal concept mix and store layout in every store through cooperation with your Area Team and Support Office functions

- Ensure the maintenance in your Stores is managed in a cost efficient way and meets H&M standards, initiate actions accordingly

- Actively prevent loss together with Store Management and Area Team and ensure all stores follow appropriate guidelines

- You have an overview of the competitor landscape, potential risks, threats and opportunities and together with relevant Support Office functions take actions accordingly

**People & Team

- Oversee and manage recruitment, training, development and succession planning for Stores and Area Team in line with your Country HR strategy & goals

- Monitor, evaluate and manage the performance of Store Managers and Area Team members.

Execute dialogues, development plans, feedback and follow-ups and take actions accordingly

- Actively work with talent & leadership development within the Area Team and Store Managers in order to support the business needs

- You collaborate with Support Office functions and ensure regular and clear communication to Area Team and Store Managers on business performance, Company Culture & Values, Country and Area goals

- Ensure health & safety, legal and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times Strengthen our Company

**Qualifications**:

- Agile leadership

- Growth mindset & coaching leadership approach

- Proven organizational and analytical skills along with a sales-drive and a results-oriented approach.

- Strong commercial skills and customer perspective (store & online)

- Good computer knowledge (Office Suite: Outlook, Excel, Power Point) and experience of working with budget is mandatory.

- Fluent English Level (both spoken and written) is mandatory.

- Fluent Italian Level (both spoken and written) is mandatory.

- Flexible to transfers in Rome, Milan or Padova and travel throughout the national territory

**Education**:

- High School Diploma

- Bachelor's Degree will be a plus

Additional Information

**What we can offer**:

- A perma