Holiday Change Agent - Finnish Speaking With Arezzo

Holiday Change Agent - Finnish Speaking With
Arezzo
Toscana, Arezzo

ABOUT THE JOB

**Your daily tasks will be to**:

Handle seasonal based changes as well as ad-hoc changes (charter flight and hotel, dynamic flight and hotel, excursions, ski and cruise)

Find an alternative holiday to our customers and handle the re-booking

Responsible for all customer information regarding a holiday change

Securing the customer information is legally correct and according to guidelines

Quality assurance

Support function both in-house and to our partners

ABOUT YOU

Service minded and customer oriented

Quality and detail focus

Being a great team player with good interpersonal skills

Self-reliant, important to be able to make decisions

Amadeus education and at least 1-year experience, working in the system

Driven to achieve goals

Understanding of law and regulations

Strong problem-solving and coordination skills

Excellent written and oral communication skills in Finnish and English.

One other Nordic language is a huge plus

Minimum 1 year of experience in customer care within the travel industry and 3 years work experience overall

ABOUT OUR OFFER

Great location and open space offices

Excellent career development opportunities

Fantastic holiday benefits including discounts

Online wellbeing and learning support

Fun and dynamic work culture

Hybrid work - we offer flexible work model where TUI employees work at least half of the time in the office

We love to see your uniqueness shine through and inspire the future of travel.

If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

Start date as soon as possible.