Hospital Support Specialist (Piedmont) Montà

Hospital Support Specialist (Piedmont)
Montà
Piemonte, Montà

Tuesday, February 18, 2025

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

Position OverviewThe Hospital Support Specialist is responsible for enhancing and maintaining the partnership and relationship for all facilities served by The Blood Connection, as well as identifying and developing relationships with hospitals deemed as potential customers. The Hospital Support Specialist will assist with administrative duties, resource sharing, error/complaint investigations and general duties as assigned by the Senior Director of Technical Services. Good customer service and teamwork are required for this position. This position requires skills in working with current hospital clients, potential clients, resource sharing organizations, and other employees of The Blood Connection involved in these functions.

Essential FunctionsOrganizational Responsibilities:

Understands and supports the quality goals of the companyAdheres to the organization's Quality Plan and Quality Essential Process DescriptionAdministrative Duties:

Assists the Senior Director of Technical Services in planning, organizing, and assisting with relationship management with hospital partnersMonitors and communicates utilization reports for each hospital and works closely with the hospital to reach utilization efficiencyMaintains relationships by routinely meeting with them at their locationMonitors order fulfillment rates and investigates any issues with order fulfillmentTracks quality data for all hospitals, looking for any trends which may indicate a need for process improvementDocuments all customer complaints and works with the appropriate department(s) to investigate issuesProvides information to pertinent departments of TBC, related to areas for improvement to increase customer satisfactionDevelops customer surveys to assist in achieving high levels of customer satisfactionMonitors contracts for hospital customers to assure that they are current and up to dateDevelops new sales leads to ultimately drive the strategies of TBC objectives and goalsActively works to resource share with other facilities as inventory levels indicateProvides support to Hospital Services departments included but not limited to shipping and receiving products, SOP development, and record reviewMaintains a professional relationship with resource sharing organizations/sources to actively market products from TBCWhen indicated, works to obtain new customers (as adhoc, partial, etc. ) for excess productsPractices good customer service relations with co-workers, customers, and the publicProduces accurate, precise, and legible documentationMaintains a clean and orderly work areaOther duties as assigned or requiredMinimum QualificationsA 4-year degree in Biology, Laboratory Sciences, or related fieldMLT/MLS certification strongly preferredWork experience in a heavily regulated environment (FDA, AABB, CLIA) strongly preferredGeneral knowledge of blood banking practicesValid Driver's License with no major infractions and dependable transportationAbility to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workersAbility to organize and prioritize workload and meet deadlinesStrong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPointAbility to work with all levels and in a diverse work environmentAbility to establish and maintain effective working relationships with staff, management, and peersAbility to travel up to 50% (some overnight required)Physical DemandsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting up to 25 poundsSitting, standing, or walking for an extended period of timeBending and twistingEqual Opportunity Employer Veterans/Disabled

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