Hospitality Agent Milano

Hospitality Agent
Milano
Lombardia, Milano

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality.

Each Sonder is purposefully selected, designed and maintained - customised to reflect the vibe of its neighbourhood.

Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.

And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we're taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city.

This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfilment in serving our guests.

You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day.

If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

**AT SONDER YOU WILL**:

- Be one of our hotel receptionists

- Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles

- Guide guests through the Sonder experience, ensuring they have an amazing first impression

- Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision

- Reach out to guests to collect their IDs and to organise welcome video calls.

Guide them through the Sonder experience, ensuring they have an amazing first impression.

- Troubleshoot minor maintenance and technology issues (e. g. , upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)

- Perform housekeeping quality audits and inventory checks in our spaces to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion

- Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use

- Maintenance and organisation of working spaces including office, storage closets, warehouse and others, as assigned

- Perform any needed duty, including managing the food and beverage offering, throughout the local market, as required, to secure the best guest experience

- Travel to multiple Sonder properties throughout the local market, as required

**WHAT WE LOOK FOR**:

- Previous work experience working in hospitality, service or customer service

- Guest-centric and positive mindset

- Communicate effectively and ability to set the right cultural tone for the team

- Organised, hard working, and detail-oriented

- Comfort with ambiguity and rapidly shifting priorities

- Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed

- Effective communicator who can influence others to drive results

- Thrives in a fast paced, ever-changing, always challenging startup environment

- Unintimidated by using mobile apps while in the field for team collaboration and communication

- Flexible schedule and availability to work night shifts on weekends and some public holidays

- Ability to lift/carry items and stand/walk for extended periods of time

- Italian speaker with professional fluency in English (conversational/written)

- Fluency in any other language is a distinct plus

**WHAT WE OFFER**:

- Workplace: Milan

- Full-time employment contract

- Competitive pay

- Health Insurance

- PlanStock options; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up

- $1000 in annual Sonder credits for Sonders around the world.

25% discount for friends and family.

Love to travel?

That's what we do!

- Comprehensive training

- A high-energy, start-up environment with smart, positive coworkers

- Strong growth opportunities for top performers

**We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We also have great benefits to make your life easier so you can focus on what you're best at:

- Competitive compensation

- Generous stock plan

- Medical, dental and vision insurance (where applicable)

- Flexible vacation

- Annual free credits and discounts to stay in Sonders

- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

- Workplace flexibility for remote positions #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientatio