Host/Ess Lazio

Host/Ess
Roma
Lazio, Lazio

ROCCO FORTE HOTELS

**HOTEL DE LA VILLE

**Roma

**HOSTESS

Main Purpose:

The Hostess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.

Reports to: Maitre and/or Restaurant Manager

Main duties:

- Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;

- Answer phone calls and manage the restaurant mail correspondence to book reservations;

- Support the Maître in assisting the Guests;

- Carry out final bill operations and cash management, when needed.

We offer:

- Fixed-term contract according to C. C. N. L. Settore Turismo.

- Learning & development activities and career opportunities.

- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

- Staff celebrations.

Competencies required:

- Collaboration: Be able and willing to work as a team within the department and with other departments.

- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

- Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

- Professional experience in the same role;

- English knowledge at Intermediate level;

- Valid HACCP certification;

- Knowledge of F&B management software (e. g. Quadranet);

- Passion for service and ambition to grow professionally;

- Flexibility;

- Attention to detail.

Workplace: Hotel De La Ville, Via Sistina, 69, 00187 Roma.

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Orario flessibile

Orario:

- Festivo

- Straordinari

- Turni

- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Quattordicesima

- Straordinario

- Tredicesima