Host/Hostess Lazio

Host/Hostess
Roma
Lazio, Lazio

If you know art'otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that's what you'll do as our Host/Hostess. Your approach to the job will be inspired by your authentic style and self – always ready with care and attention, a bright idea, a recommendation that only you could give. You'll know exactly who needs what and when, you'll remember their names and you'll use your creativity and expertise to deliver a fantastic experience every time.

In your role as Host/Hostess, you'll discuss and agree on some key objectives with your line manager. These objectives are designed to support your department's goals and priorities. You'll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.

Key Responsibilities:You'll be in charge of maximising our floor capacity in ingenious ways, using our booking software, optimising reservations for peak times and making sure all departments are actively promoting us. You're great to make sure you're a brilliant first point of contact for customers. You'll create a warm and welcoming atmosphere in line with our art'otel standards. You'll manage guest arrivals, enquiries and seating arrangements efficiently to fill our restaurant and lounge floor with happy guests. You'll ensure all our menus are up to date, including any special promotions. You'll work closely with the kitchen and management to communicate changes in the menu and make sure the team is well informed. You'll be quick and efficient at scheduling and allocating tasks, keeping productivity optimised. You'll devise and implement ingenious booking strategies and procedures to maximise our capacity, along with guidelines for handling reservations, cancellations, and walk-ins. You'll handle customer enquiries, concerns and special requests quickly and creatively, and keep the management team in the loop. You'll take your cues from the guidance and instructions given by your leadership team. What You Bring:You're a great communicator, ensuring we're always liaising with the front office and sales department to coordinate reservations, guest information and special requests, consistently keeping the reception team, kitchen staff and serving staff informed. You're up to date on all health regulations and ready to conduct regular inspections to ensure compliance. You're clean and tidy, keeping our R&B reception area immaculate and adhering to hygiene and safety standards. You're skilled at dealing with guest feedback, using every insight as a way to enhance our overall customer satisfaction. You lead by example, demonstrating professionalism, commitment to excellence and gold-standard service. You're able to create a positive, creative and customer-focused work environment, motivating your team to uphold our high standards and provide personalised, attentive and efficient service every day. There's a lot more to this job than we've given you here – don't worry, we'll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art'otel.

Benefits:Recommend a friend scheme up to €750 Euros (gross)Ticket MealsAttractive Departmental Incentive Schemes, as per company policy50% F&B discount at our restaurants and bars (for your whole party)*Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)26 days of holidays1 extra day off for your wellbeing (to be taken in the solar year)1 working day per year of volunteering activities with our local partnersExciting job opportunities within PPHE Hotel Group across EuropeAnnual staff parties & outingsAdvanced onboarding programs and L&D opportunitiesEntitlement to benefits provided with our local partners. * See T&C policy for further details and eligibility

Apply now and join one of the best places to work in hospitality "The Caterer 2021" Be bold. Be creative. Be original. A fun place to create and inspire.

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