Host/Hostess (Part Time Seasonal Temporary) Lazio

Host/Hostess (Part Time Seasonal Temporary)
Roma
Lazio, Lazio

At the historical St. Regis Rome, we are casting for a Host/Hostess, part-time contract (Seasonal Temporary).

The Host/Hostess will be part of the enthusiastic F&B team, proud to engage our guests and to create exquisite moments in the unique atmosphere at our LUMEN Cocktails & Cuisine and at the Lumen Garden, a real urban oasis in the city center.

YOUR CHALLENGE A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host/Hostess greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table, and bids Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus, ensuring restrooms are clean, stocked, and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.

TASKS AND RESPONSIBILITIES Welcome guests and be the brand ambassador; manage guests' requests and complaints in line with our service culture. Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name. Use visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff. Answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, providing accurate wait times to incoming Guests if appropriate. Attend to special Guest needs and requests. Be observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e. g. , notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies. Help dining room staff by setting and clearing tables; replenishing water; serving beverages. Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders. Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to-go orders. Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders. Contribute to team effort by accomplishing related results as needed. Follow Standard Operating Procedures and brand identity guidelines. Comply with all health, safety, and hygiene standards and policies. Balance the cash register at the start and close of each shift. COMPETENCIES AND SKILLS Possess a good command of English and Italian. Great storytelling skills. An excellent verbal manner and proven customer service skills. Good knowledge or experience in the hospitality industry. Good organization skills with attention to detail. A team player with a flexible & positive attitude. Good leadership and training experience. Passion for the hospitality industry & F&B. Able to work in a fast-paced environment & remain calm under pressure. Be able to demonstrate experience in complaint handling. Availability to work on shifts, weekends, and bank holidays as we operate 365 days a year. WHAT WE OFFER Professional career progression at an international level in 7300 Marriott hotels. Discounts on hotel rooms, gift shop items, food, and beverage across the company. Learning and development opportunities online, on the job, and in class. Charity events and Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues. Canteen service and uniform. CONNECT YOUR PASSIONS WITH A REWARDING OPPORTUNITY You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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