Hostess / F&B Receptionist Internship Milano

Hostess / F&B Receptionist Internship
Milano
Lombardia, Milano

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel: Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

Main Responsibilities:Taking reservations accurately where necessary while keeping track of guests preferencesGreeting and seating guests according to MO standardsPresenting the menu correctly to each guestClearing plates and tables and ensuring general table maintenance throughout the mealHandling special requests from guests and VIPsBidding guests farewellAnticipating the guests' needsRequirements:Proficiency in English and Italian languageMust be able to set up tables for all meal periodsMust be able to set up service stationsMust be able to set up the bar/restaurant reception areaMust be capable of handling all relevant equipmentMust be able to handle all reservations and guest enquiry of the bar/restaurants in a timely mannerPrepare all table arrangement of the bar/restaurantsEnsure the menus are up-to-date and in excellent conditionMust have good communication skills within the department and able to relate messages with other departments within the hotelsAttend daily meetingsAttend all mandatory training sessions arranged by MOPerform all administrative tasks designated to him/her by managementBe aware of, and comply with, safe working practices as laid down under FHLSS. This will include your awareness of any specific hazards at your workplaceBe aware of, and comply with local and relevant Food Acts. Wear any appropriate protective clothing provided by or recommended by the Hotel. Report any defects in the building, plant or equipment according to the Hotel procedures. Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures. Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety. Be aware of Fire safety plansAdhere to Safe&Sound procedures regarding Health & safetyAdhere to Safe&Sound procedures regarding HACCP standardsAttend any training deemed appropriate by your Head of Department

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