Hostess / Steward Milano

Hostess / Steward
Milano
Lombardia, Milano

THE WILDE is a perfectly formed, international collection of private membership Clubs combining classical style, excellent food and charming service with cutting edge content, culture and ideas.

It is a private membership club built on foundations of discretion, revelry, culture, and inclusion.

**HOSTESS / STEWARD**:

Job purpose

The Hostess/Steward plays a pivotal role in enhancing the overall experience of club members and guests by providing personalized and attentive service. They are responsible for creating a welcoming atmosphere and ensuring that members and guests feel valued and attended to during their visit to the club.

**Main Activities and Responsibilities**:

- Welcome members and guests upon arrival with warmth and hospitality.

- Escort members and guests to their tables or reserved areas, ensuring their comfort and satisfaction.

- Assist in managing reservations and seating arrangements to optimize table turnover and guest satisfaction.

- Coordinate with the culinary and service teams to ensure timely and efficient food and beverage service.

- Provide recommendations on menu selections and special offerings, showcasing knowledge of the club's offerings.

- Anticipate and respond to guest needs and preferences promptly and courteously.

- Handle inquiries and complaints tactfully and escalate issues to management as necessary.

- Maintain cleanliness and organization in the dining and lounge areas, including table setup and décor.

- Assist in organizing and executing special events, parties, and promotions as directed.

- Collaborate with the Head of Receptionists, Reservationists, and Hostesses to uphold service standards and implement improvements.

- Manage other activities relating to or resulting from what is indicated in the previous points.

**Key Competencies**:

**Required Education and Experience**:

- High school diploma or equivalent.

- Previous experience in a hospitality or customer service role, preferably in a high-end restaurant, hotel, or club environment.

- Knowledge of dining etiquette and protocol preferred.

- Knowledge of one or more foreign languages (min. fluent in Italian and English).

**General Knowledge and Technical Skills**:

- Basic knowledge of food and beverage service principles.

- Familiarity with reservation systems and point-of-sale (POS) systems.

- Proficiency in Microsoft Office suite (Word, Excel, Outlook) is a plus.

- Ability to multitask and work efficiently in a fast-paced environment.

**Personal and Interpersonal Skills**:

- Exceptional interpersonal and communication skills.

- Poised and professional demeanor with a friendly and approachable attitude.

- Ability to remain calm and composed under pressure.

- Strong attention to detail and organizational skills.

- Team player with the ability to collaborate effectively with colleagues.

- Genuine passion for providing exceptional service and creating memorable experiences for guests.