Hostess / Steward Milano

Hostess / Steward
Milano
Lombardia, Milano

Job purpose The Hostess/Steward plays a pivotal role in enhancing the overall experience of club members and guests by providing personalized and attentive service.

They are responsible for creating a welcoming atmosphere and ensuring that members and guests feel valued and attended to during their visit to the club.

Main Activities and Responsibilities: • Welcome members and guests upon arrival with warmth and hospitality.

• Escort members and guests to their tables or reserved areas, ensuring their comfort and satisfaction.

• Assist in managing reservations and seating arrangements to optimize table turnover and guest satisfaction.

• Coordinate with the culinary and service teams to ensure timely and efficient food and beverage service.

• Provide recommendations on menu selections and special offerings, showcasing knowledge of the club's offerings.

• Anticipate and respond to guest needs and preferences promptly and courteously.

• Handle inquiries and complaints tactfully and escalate issues to management as necessary.

• Maintain cleanliness and organization in the dining and lounge areas, including table setup and décor.

• Assist in organizing and executing special events, parties, and promotions as directed.

• Collaborate with the Head of Receptionists, Reservationists, and Hostesses to uphold service standards and implement improvements.

• Manage other activities relating to or resulting from what is indicated in the previous points.

Key Competencies: Required Education and Experience: • High school diploma or equivalent.

• Previous experience in a hospitality or customer service role, preferably in a high-end restaurant, hotel, or club environment.

• Knowledge of dining etiquette and protocol preferred.

• Knowledge of one or more foreign languages (min.

fluent in Italian and English).

General Knowledge and Technical Skills: • Basic knowledge of food and beverage service principles.

• Familiarity with reservation systems and point-of-sale (POS) systems.

• Proficiency in Microsoft Office suite (Word, Excel, Outlook) is a plus.

• Ability to multitask and work efficiently in a fast-paced environment.

Personal and Interpersonal Skills: • Exceptional interpersonal and communication skills.

• Poised and professional demeanor with a friendly and approachable attitude.

• Ability to remain calm and composed under pressure.

• Strong attention to detail and organizational skills.

• Team player with the ability to collaborate effectively with colleagues.

• Genuine passion for providing exceptional service and creating memorable experiences for guests.

Only applications complete with CV and recent photo will be considered.

We offer a competitive salary commensurate with experience and qualifications, along with a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

This is an exciting opportunity to join our team at The Wilde Club in the hospitality sector.

If you are passionate about delivering exceptional service and contributing to our vibrant atmosphere, we encourage you to apply.

We look forward to reviewing your application!

Thank you.