Hotel Customer Service Agent Nf-02. Livorno

Hotel Customer Service Agent Nf-02.
Livorno
Toscana, Livorno

Duties Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort. Requirements Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Official No-Fee Passport and Mission VISACitizenship eligible under country SOFA AgreementDuty hours may include nights, weekends, and holidays.

Rotating Schedule. Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required. Qualifications Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.

Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel. Additional Information The Area of Consideration for this vacancy announcement is Vicenza, Italy.

(Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.

)Other Information Applications are valid for 90 days after submission date.

Applicants will be referred to selecting officials as additional vacancies occur. U. S.

citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries employment of non-U. S. citizens under U. S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country.

These individuals may not be employed under U. S. employment conditions in the country of their citizenship.

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