House Agent Lazio

House Agent
Roma
Lazio, Lazio

House Agent**:

Fixed-term

Rocco Forte House

Piazza di Spagna, Rome

APPLY

Located in an 18th-century palazzo, Rocco Forte House is made up of five palatial private apartments.

Above, a stately roof terrace surveying the Spanish Steps.

Inside, elegant, opulent design by Tommaso Ziffer.

A dedicated house manager on hand.

Unbridled access to spas, bars and Fulvio Pierangelini restaurants of Rome's foremost hotels: Hotel de la Ville and de Russie.

A contemporary proposition, built on Rocco Forte's rich Italian tradition.

This is the height of elegant Roman living.

**The Position

**HOUSE AGENT

**Main Purpose**:

You will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience and provide them with all the services they may require.

**Reports to**: House Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, apartment orientation, providing information to Guests.

- Responsible for providing each Guest a warm and efficient arrival and departure process.

- Build and maintain an individual and professional relationship with Guests, being their reference point.

- Handle all Guests' requests and be proactive in selling relevant services.

- Manage advance payments, guests' billings and be responsible for the relevant accounting tasks.

- Coordinate the housekeeping and maintenance service in line with guests' preferences and service standards.

- Coordinate delivery of services required from Guests.

- Be responsible for H&S compliance for the duration of the shift.

- Be updated about the events in town and willing to communicate them to the Guests.

**Competencies required**:

- Collaboration: be open with colleagues and proactively offer support.

Appreciate teamwork within the department.

Treat colleagues with respect and inclusiveness regardless of position level or background.

- Communication: present information clearly and with confidence.

Ask questions to ensure understanding.

Act as point of contact for the Guests with the hotel and with the external suppliers.

- Personal effectiveness & Emotional intelligence: manage own emotions in challenging situations.

Demonstrate sensitivity to the needs and emotions of others.

Accept new tasks and responsibilities willingly and with a positive approach.

Able to follow guidelines and priorities assigned by HOD in order to achieve goals in a timely and satisfactory way.

- Business orientation: understand how personal and department performance affects the business.

Demonstrates a good knowledge of the property, its products and services.

Recognizes and understands guests, so as to actively seek out sales opportunities for Rocco Forte products and services.

- Self-developer: open to and accept constructive feedback and use it to improve.

Take on new learning opportunities willingly.

Share his/her knowledge with colleagues.

**Other requirements**:

- Knowledge of Hotel Management sof