House Agent Lazio

House Agent
Roma
Lazio, Lazio

ROCCO FORTE HOTELS

**ROCCO FORTE HOUSE

**Rome

**HOUSE AGENT

Located in an 18th-century palazzo, Rocco Forte House is made up of five palatial private apartments.

Above, a stately roof terrace surveying the Spanish Steps.

Inside, elegant, opulent design by Tommaso Ziffer.

A dedicated house manager on hand.

Unbridled access to spas, bars and Fulvio Pierangelini restaurants of Rome's foremost hotels: Hotel de la Ville and de Russie.

A contemporary proposition, built on Rocco Forte's rich Italian tradition.

This is the height of elegant Roman living.

**Main Purpose**:

You will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience and provide them with all the services they may require.

**Reports to**: House Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, apartment orientation, providing information to Guests.

- Responsible for providing each Guest a warm and efficient arrival and departure process.

- Build and maintain an individual and professional relationship with Guests, being their reference point.

- Handle all Guests' requests and be proactive in selling relevant services.

- Manage advance payments, guests' billings and be responsible for the relevant accounting tasks.

- Coordinate the housekeeping and maintenance service in line with guests' preferences and service standards.

- Coordinate delivery of services required from Guests.

- Be responsible for H&S compliance for the duration of the shift.

- Be updated about the events in town and willing to communicate them to the Guests.

**We offer**:

- Fixed-term contract according to C. C. N. L.

Settore Turismo;

- Learning & development activities and career opportunities;

- Opportunity to stay in one of ours hotel at a reduced rate (35€ per night) upon reaching 6 working months.

You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

- Staff celebrations.

**Competencies required**:

- **Collaboration**: Be able and willing to work as a team within the department and with other departments.

- **Personal Effectiveness & Communication**: Demonstrate self-control and present information clearly and with confidence.

- **Personal development**: Be open to and accept constructive feedback and use it to improve.

Take on new learning opportunities willingly.

- **Business orientation**: Understand how personal objectives impacts department and hotel targets.

Be able to follow guidelines and priorities assigned by Head of the Department.

- **Technical Skills**: Demonstrate technical competence and knowledge related to the role.

**Other requirements**:

- Knowledge of Hotel Management software (e. g.

Opera).

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).

- Fluent in English and Italian.

A third language is preferred.

- Professional experience in a similar role.

- Strong passion for hospitality and attention to details.

**Workplace**: Via del Babuino 114, Piazza di Spagna, 00187 - Roma.

Contratto di lavoro: Tempo pieno, Tempo determinato

Durata contratto: 12 mesi

Benefit:

- Mensa aziendale

- Orario flessibile

Orario:

- Orario flessibile

- Turni

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Quattordicesima

- Straordinario

- Tredicesima