Housekeeping Manager Milano

Housekeeping Manager
Milano
Lombardia, Milano

Summary

The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping departments.

The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally

This position will assure quality standards, superior guest satisfaction, enhancement of organization throughout the guest floors, and drive improvements within the department.

Will report to the Rooms Division Manger

- Responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property

- Responsibilities include colleague training, inter-departmental communications, and colleague scheduling

- The Housekeeping Manager will promote an atmosphere that ensures strong guest orientation and colleague engagement to reflect Hyatt Service Standards and Procedures

- This position requires strong attention to details, leadership skills and the ability to effectively communicate and function with other department heads, guests and team members

- Ensure all short and long term planning and the management of the hotel's housekeeping operations

- Ensure that the inspection program is consistently maintained and inspect rooms daily

- Maintain excellent communication and coordination with all hotel departments

- Responsible for development and recommending the budget, labor cost plans and objectives and manages within those approved plans

- Analyze, investigate, and resolve guest complaints

- Must have a solid understanding of housekeeping and laundry supplies and pars

- Ensures proper staffing levels for customer service goals

**Qualifications**:

- A team player with a good portion of personality

- Demonstrated ability to lead, motivate and coach a team

- 4 years or more of progressive hotel Rooms Management experience

- Hotel/Hospitality degree is an asset

- Strong and concise verbal and written communication skills

- Must possess excellent organizations, interpersonal and administrative skills

- A fun and energized person with a creative mindset

- Committed to delivering a high level of customer service

- Fluent in Italian and English