Housekeeping Supervisor Lazio

Housekeeping Supervisor
Roma
Lazio, Lazio

ROCCO FORTE HOTELS

**HOTEL DE LA VILLE

**Rome

Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect.

**ASSISTANT EXECUTIVE HOUSEKEEPER

**Main purpose**:

**Reports to**: Executive Housekeeper.

**Main duties & responsibilities**:

- Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest's needs;

- Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;

- Help in maintaining all department inventories and cleaning schedules;

- Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;

- Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development;

- Comply with the financial objectives of the department.

**We offer**:

- Fixed-term contract according to C. C. N. L. Settore Turismo.

- Learning & development activities and career opportunities.

- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

- Staff celebrations.

**Competencies required**:

- **Managing Team Performance**:Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

- **Personal Effectiveness**:Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

- **Personal and team development**:Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

- **Business awareness**:Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

- **Service excellence**:Delivers service standards, which consistently exceed guest expectations.

- **Technically skilled**:Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

**Other requirements**:

- Fluent in Italian;

- English knowledge (intermediate level);

- PC literate;

- Previous professional experience in the same role is preferred;

- High School certificate.

**Workplace**: Hotel De La Ville, Via Sistina 69, 00187, Roma.

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Mensa aziendale

Retribuzione supplementare:

- Quattordicesima

- Straordinario

- Tredicesima