Hr&P Coordinator - Technical Support Milano

Hr&P Coordinator - Technical Support
Milano
Lombardia, Milano

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

Our 9, 100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

**Discover the role

The HR & Payroll Coordinator Technical Support supports our team with the onboarding of new clients.

You are the expert for all Zucchetti-related matters and will be our primary point of contact for the new clients, from the local kick-off call until the go-live, ensuring the satisfaction of our clients together with our team, as well as optimizing processes ensuring system improvements, where you can get creative.

You will be supported for growth by more senior members of the team and the TMF Business Academy curriculum in a motivating work environment with lots of flexibility, freedom, and personal responsibility, flat hierarchies with direct contact to management and international exchange.

**Key Responsibilities

- Supporting the Global Sales Team for clarifications in regards to local payroll services provided;

- Acting as the primary point of contact for the new client, from the local kick-off call until the go-live;

- Verifying and ensuring the completeness and accuracy of the documents necessary to set up the new client from an internal compliance point of view (e. i.

KYC documents)

- Requesting and ensuring that the billing team will set up the new client in the Microsoft Dynamics AX with the conditions indicated in the Statement of Work;

- Upselling HR&P services taking the opportunity of the onboarding phase;

- Gathering all necessary data to set up the new client in all the HR&P platforms and systems;

- Ensuring that all the mandatory registrations with the Labour Authorities are successfully performed;

- Providing the release of the first payroll outputs;

- Implementing the database provided by another payroll vendor, with the support of the Zucchetti technical assistance, in case the new client was using a different payroll system;

- Setting up the payroll platform with all necessary customizations;

- Coordinating with the internal IT developers to find innovative solutions to ensure automation and continuous improvements;

- Acting as a project manager with the other team members involved in the setup to ensure the respect of deadlines agreed with the new client;

- Ensuring the accuracy of payroll deliveries (reruns, parallel) and a successful go-live;

- Making sure that all the necessary internal procedures have been completed by the client to be compliant with the Isae3402 requirements;

- Training the client in relation to the procedures applied for monthly information exchange and payroll deliveries, and ensuring that they are fully understood and respected;

- Providing all necessary training and information to perform a successful handover after the go-live, once the onboarding process has been completed;

**About you

Ideally, you meet the following criteria:

- Advanced knowledge of English (C1)

- Proven experience of project management activities

- Proven experience of managing new clients

- Expertise in all MS Office packages (Word, PowerPoint, Excel, and Outlook).

- Degree in Law and/or Economics

- 8+ years' experience in similar organizations

- Clear communication skills

- Deep knowledge of different Payslips' Systems

- Extensive knowledge of Italian Labour Law

- Problem-solving attitude

- Is mindful of cultural differences across a diverse organization

- Upholds the VALUES of the organization in all they do

- Engages and builds credibility with influential individuals both internally and externally

- A trustworthy team member who considers those around them