Ict Service Desk Manager Sinai, Egypt
The people of the MFO serve a historic mission in support of peace and regional stability. The MFO seeks an experienced ICT Service Desk Manager who will oversee the end-to-end operational support for all ICT infrastructure and applications used by MFO staff in Egypt (Sinai and Cairo), Italy (Rome), and Israel (Tel Aviv). He/She will manage a team of military and civilian staff who provide 24x7 support (staffed and on-call) to solve technical infrastructure problems and help users. The position is in Sinai, Egypt, in an international work community consisting of military and civilian personnel of numerous nationalities. Experience RequiredThe successful candidate is a University graduate with a technical degree (IT/Computer Science/Communications/Electronics). Knowledge of ITIL processes (ITIL certification desired) and experience with an IT Service Management (ITSM) solution (such as ServiceNow, Remedy, Jira, SolarWinds Service Desk, or ZenDesk). At least 8 years of practical, hands-on IT experience with increasing responsibilities. A minimum of 5 years of management experience in an IT and communications environment. Service-based mentality with a motivational drive for continuous improvement. Strong written and oral communications skills in English. Experience working in a multi-cultural environment is highly desirable. A two-year renewable, unaccompanied-status contract, including free housing, meals, worldwide insurance, and recreational facilities is offered.
May be eligible for tax free status. This is an MFO Grade 7 position which carries a total annual salary of USD$76, 970. Women are especially encouraged to apply.
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