Ict Service Desk Manager Sinai, Egypt Lazio

Ict Service Desk Manager Sinai, Egypt
Roma
Lazio, Lazio

The people of the MFO serve a historic mission in support of peace and regional stability.

Serving alongside the MFO's military contingents is an exceptionally talented civilian workforce of about 160 people directly hired by the MFO and employed across all MFO locations: Sinai, Representative Offices in Cairo and Tel Aviv, and Headquarters in Rome.

The MFO civilian workforce consists of two categories of employee: International Staff and Non-International Technical and Administrative Support Staff.

International Staff The MFO employs an International Staff of about 130 civilians who are recruited on the open job market.

The vast majority of the MFO's International Staff positions are in Sinai.

Of note, just under 20% of the Sinai positions belong to the MFO's Civilian Observer Unit and are required by Treaty-related provisions to be filled by US citizens.

Outside Sinai, there are a small number of International Staff positions: 12 positions at the MFO Headquarters in Rome and a total of three positions in Cairo and Tel Aviv.

The MFO accepts applicants of any origin and does not maintain quotas based on nationality.

Non-International Technical and Administrative Support Staff (National Staff) The MFO employs about 30 staff between the Headquarters in Rome, Italy, and the Representative Office in Tel Aviv, Israel.

These people are recruited locally in Italy and Israel and carry out a variety of technical and administrative functions.

Additionally, local contract employees perform a wide range of essential functions in support of the MFO's military contingents and civilian workforce in Sinai and Cairo.

See the list of current vacancies below or simply apply as a general applicant.

The Multinational Force and Observers (MFO) seeks an experienced ICT Service Desk Manager who will oversee the end-to-end operational support for all ICT infrastructure and applications used by MFO staff in Egypt (Sinai and Cairo), Italy (Rome), and Israel (Tel Aviv).

He/She will manage a team of military and civilian staff who provide 24x7 support (staffed and on-call) to solve technical infrastructure problems and help users.

The position is in Sinai, Egypt, in an international work community consisting of military and civilian personnel of numerous nationalities.

Experience Required The successful candidate is a University graduate with a technical degree (IT/Computer Science/Communications/Electronics).

Knowledge of ITIL processes (ITIL certification desired) and experience with an IT Service Management (ITSM) solution (such as ServiceNow, Remedy, Jira, SolarWinds Service Desk, or ZenDesk).

At least 8 years of practical, hands-on IT experience with increasing responsibilities.

A minimum of 5 years of management experience in an IT and communications environment.

Service-based mentality with a motivational drive for continuous improvement.

Strong written and oral communications skills in English.

Experience working in a multi-cultural environment is highly desirable.

A two-year renewable, unaccompanied-status contract, including free housing, meals, worldwide insurance, and recreational facilities is offered.

May be eligible for tax free status.

This is an MFO Grade 7 position which carries a total annual salary of USD$76, 970.

Women are especially encouraged to apply.

Employment Opportunities with the Civilian Observer Unit Civilian Employees in Numbers Distribution: Personnel: Nationalities This is the official website of the Multinational Force and Observers. No other website has official support or sponsorship by the MFO.

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