Implementation Consultant 4 Padova

Implementation Consultant 4
Padova
Veneto, Padova

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation.

How?

By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites.

We provide an open technology platform that's shaping the industry for the future.

We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

**Want to be part of it?

**Location**:Italy

**Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation.

How?

By creating innovative technology that makes selling cars better for our customers and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments, and sites.

We provide an open technology platform that's shaping the industry for the future.

We use data to help clients become more efficient, increase profitability, and give more customers an amazing experience.

**Want to be part of it?

**Purpose of role - This section should be used to give a brief overview of the job

To ensure the effective and efficient deployment of the DMS system.

Working as a member of the installation team, you will analyze existing systems, interface requirements, business processes and operational needs and advise customers on product operation.

**Key Duties & Responsibilities

- Engage with customers to understand business requirements and identify product, and product setup requirements to achieve the agreed aims.

- Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set.

- Responsible for delivering Keyloop products right first time without supervision.

- Specialized working knowledge of key products and modules without supervision.

- Operating knowledge of Keyloop solutions and products.

- Maintain an up-to-date knowledge of statutory requirements relevant to our product.

- Ability to own key issues within discipline and resolve to customer satisfaction.

- Provides clear and concise customer communication to agree implementation criteria and sign off.

- Working closely with customer to understand their systems, and their operational requirements, processes and needs to configure the products accordingly.

- Basic knowledge of project management methodology.

Ability to identify scope changes and highlight impact accordingly.

- Establish (working with others) the base software installation pack and configure the system to operate as expected.

Perform system integration testing to ensure the solution delivers what's expected by the client.

- Manage and execute data migration activities (if required) to ensure that existing customer data is imported, validated, and signed off by the customer prior to go-live.

- Verify with the client through User Acceptance Testing that the system is configured to operate as expected.

- Train the users prior to go live date in the operation of the products.

- Execute the cut-over into production on the agreed go live date.

- Provide on-site support to end users to guide, advise and verify that users can undertake the role using the products.

- Provide adhoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the products for the client.

- Based on business experience and knowledge, make best practice recommendations to the Keyloop configurations and/or client business processes to maximize client utilization and business results.

- Propose additional Keyloop software and business solutions to the client based on solid knowledge of the client's processes and business requirements.

- Availability to perform international projects specially in Belgium - mostly remote projects.

**Key Results Indicators & Measures of success

- Customer Feedback Positive engagement of all customers and stakeholders from feedback received.

- Implementation Performance - rollouts carried out to the planning note specifications as agreed by the project manager and the customer.

**Skills / Knowledge & Experience

- Language skills: Italian and English.

- Italian accounting knowledge.

- Knowledge of the Automotive industry.

- Knowledge on DMS Autoline REV8 (desirable, not essential).

- Excellent communication skills, both written and verbal.

- Demonstrate a positive "can do" attitude.

- Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams.

- Must be very strongly process-driven with experience of working in a changing environment and the ability to work under pressure.

- Abi