Implementation Consultant Ii, Milan Milano

Implementation Consultant Ii, Milan
Milano
Lombardia, Milano

Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino and gaming, cruise, sales and events, and more.

With guest expectations always evolving, hospitality operators need the right property management and point-of-sale systems to drive innovations to deliver exceptional guest experiences.

Oracle's cloud-based PMS software and hotel POS solutions accelerate the process with the simplest integration of best-of-breed solutions, regardless of their origin. The Implementation Consultant's primary purpose is to provide the delivery of our Oracle Hospitality OPERA technology suite to our customers.

The Implementation Consultant provides guidance on implementation, configuration, training, and go-live practices.

Working in conjunction with Sales & Presales representatives, Hotel Consulting Implementation Manager, Project Management team, and other team leaders, you will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration, and teamwork. The successful applicant will be responsible for the installation and configuration activities, managing end-user training, customer live processes, and post-live assistance.

These activities are performed either on-premises or remotely.

The Implementation Consultant is a key team member for successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities on a regular basis. The key responsibilities of this role include taking ownership of the completion and maintenance of all company paperwork in a timely, accurate, and efficient manner in line with Oracle guidelines.

We expect this person to attend any relevant training course set to improve knowledge and expertise on the Oracle Hospitality solutions. Skills, Education, and Work Experience:At least 3 years' experience in the Hotel industry working in a front-of-house role is a minimum requirement. A strong experience with IT solutions implementation in the Hotel or Hospitality Sector is desirable but not essential. The position requires being an Italian mother tongue and fluent in English.

Every additional language is a plus as many of the teams involved are spread across the world. The position is based in Italy, with possible travel within and outside of the EMEA region as required. As a member of the Consulting organization, the intermediate implementation professional analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, users, and service models.

Resolve any gaps in functionality.

Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained.

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