In-Store Customer Service Consultant Bardi

In-Store Customer Service Consultant
Bardi
Emilia Romagna, Bardi

Presentazione dell'azienda

Burberry is proud to be an iconic global British brand and with over 500 stores worldwide, our retail teams are dedicated to delivering a personalised luxury service to every customer.

Our world class product knowledge and passion for the Brand drives consistency and productivity by connecting with our customers and cultivating personalised relationships.

Descrizione del posto (Mansioni)

In line with Burberry's values, you will be an enthusiastic advocate for the brand, using your knowledge and expertise to cultivate relationships that enhance brand loyalty and actively contribute to sales revenue.

RESPONSIBILITIES

Service and Customer Experience

Deliver world class, luxury Customer Service, considering the moments of truth for each customer.

Be the human face of the Burberry customer service experience, connecting with stakeholders across the business to fulfil every customer need.

Use empathy and intuition to anticipate and understand customers' needs, persevering to resolve serviceor product related issues with specialist aftercare knowledge

Sales

Be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue.

Identify and address opportunities relating to aftercare and customer satisfaction

Internal Partnering

Work closely with store colleagues to support with aftercare experience to free up colleagues' time to be present on the floor

Perform as a team player, building and maintaining relationships with store and global colleagues

Process and PolicySupports store with enhancing the Collect In Store process, creating delight for the customer and enhanced revenue opportunity for store

Profilo

Fluent in Italian and English

Passion for delivering amazing service to customers

Ambassador for brand and product

Excellent verbal and written communication skills.

Able to work collaboratively.

Demonstrates initiative through proactive approach.

Demonstrates a positive attitude.

Resilience to overcome difficult conversations

Strong understanding of Customer Service needs and Customer (both internal and external) priorities.

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Excellent organisational skills with an ability to deal with conflicting priorities with ease

Ability to project an approachable and professional image in personal appearance, manner, and demeanour.