Incident Management Specialist Milano

Incident Management Specialist
Milano
Lombardia, Milano

Role Purpose**: The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations.

**Key responsibilities**: - Manage incidental events providing detailed information about customers impacts on mobile and fixed network.

- Create report on incident and planned events by collecting information from several internal and external team.

- Update existing operation procedure and create new ones to respect business requirement or request from Auditor.

- Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder.

- Monitor the main kpis on the network.

- Manage performance of 1st line DNOC.

- Support and propose new idea of automation in network operation area to speed up analysis on customers impacts **Core competencies, knowledge and experience**: - Strong ability in Project Management and Activity Governance.

- Strong ability in problem solving.

- Good knowledge of Network Operation processes and architecture of fixed and mobile network.

- Ability to interact with different Vodafone teams, organizing and leading meetings with them.

- Ability to manage software development and propose new solution - Ability to build detailed and clear reports and present them to the Management.

- Ability to manage multiple projects and changing priorities.

**Must have technical / professional qualifications**: - University degree or higher education - Proactivity and capacity to manage own activities independently.

- Ability to collaborate in virtual and international teams - Strong communication, negotiation, presentation skills - Fluent in English with ability to communicate at all levels.