Incident Management Specialist Milano

Incident Management Specialist
Milano
Lombardia, Milano

Who you are**:

Overview of the role and main focus

The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations.

**Key responsibilities**:

- Manage incidental events providing detailed information about customers impacts on mobile and fixed network.

- Create report on incident and planned events by collecting information from several internal and external team.

- Update existing operation procedure and create new ones to respect business requirement or request from Auditor.

- Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder.

- Monitor the main kpis on the network.

- Manage performance of 1st line DNOC.

- Support and propose new idea of automation in network operation area to speed up analysis on customers impacts

- Establish a good network for both internal and external stakeholders

**Key performance indicators**:

- Manage incidental events with attention and precision.

- Manage carrier and vendor performances

**Core competencies, knowledge and experience**:

- Strong ability in Project Management and Activity Governance.

- Strong ability in problem solving.

- Good knowledge of Network Operation processes and architecture of fixed and mobile network.

- Ability to interact with different Vodafone teams, organizing and leading meetings with them.

- Ability to manage software development and propose new solution

- Ability to build detailed and clear reports and present them to the Management.

- Ability to manage multiple projects and changing priorities.

**Must have technical / professional qualifications**:

- High school degree or higher education

- Proactivity and capacity to manage own activities independently.

- Ability to collaborate in virtual and international teams

- Strong communication, negotiation, presentation skills

- Fluent in English with ability to communicate at all levels.

**Location: Milano**:

**Who we are**:

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.

But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.