Incident Management Specialist (Temporary) Lazio

Incident Management Specialist (Temporary)
Roma
Lazio, Lazio

This position is also suitable for fresh graduatesAbout the role:Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams, keeping the customer or the Service desk representative duly and regularly informed. Diagnose fault-related incidentsDocument all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Incident Management teams in line with company procedure and case/incident excellence. Strictly perform escalations to the different Third Parties involved, in line with the agreements in place with them. Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative. About you:Excellent interpersonal and communication skills, to interact with internal/external customersGood time management and organizational skillsAbility to work under pressure and deal with multiple tasksAbility to work in alternated H24/7 shiftProblem solving skillsExcellent customer service skillsFlexible, proactive and committedAbility to build and maintain relationships at horizontal and vertical levelsFluent Italian and English speaking.

Spanish language at basic level is a big plusCISCO certified (advantage)What we offerGlobal opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the worldSupportive and friendly work environment, working alongside industry expertsFlexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)Professional development: training programs and upskilling/re-skilling opportunitiesCareer growth: Internal growth and mobility opportunities within OrangeCaring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect eventsReward programs: Employee Referral Program, Change Maker Awardsand much more. . . . Research addressed to personnel belonging to disable and protected categories art. 18 law 68/99 tooThis position is temporary (with the possibility for extension)