Incident Management Technical Coord Milano

Incident Management Technical Coord
Milano
Lombardia, Milano

Incident Management Technical Coordinator**:

The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations.

**Key accountabilities and decision ownership**:

- Manage incidental events providing detailed information about customers impacts on mobile and fixed network

- Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder

- Manage and update network KPIs in the monitoring tools to improve anomaly detection

- Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make process more effectives and efficient

- Follow new projects, create procedure and manage External services

**Key performance indicators**:

- Manage incidental events with attention and precision.

- Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance

- Develop new automation process/tools

**Core competencies, knowledge and experience**:

- Self-motivated individual with excellent organizational, presentation and with strong innovative analytical and insight focus

- Good knowledge of Network Operation processes and architecture of fixed and mobile network.

- Strong time-management skills and being comfortable working under pressure

- Excellent communication and leadership skills

- Team working

**Must have technical / professional qualifications**:

- Proven expertise in programming language and report/monitoring tools

- Technical and learning-oriented approach with proven experience and recognized knowledge of architecting solutions for anomaly detection

- Degree in technical disciplines (engineering preferred)

- Strong stakeholder relationships across all functions involved in the Netw Op. & Cust. Op management process

- Fluent written and oral English