Incident Manager Lazio

Incident Manager
Roma
Lazio, Lazio

Overseeing incident management process and team members involved in resolving incidents. Manage every aspect of the incident starting with its assessment and leading up to its resolution. Lead recurring meetings to keep relevant parties updated on the status of the incidents. Respond to a reported incident, identify the cause, and initiate the incident management process accordingly with the group best practice and SLA. Communicate with top management if major issues are identified. Develop and maintain incident processes and procedures related documentation. Document incident details, causes, and resolution actions.

Skills Previous experience in incident management and service management. Knowledge of IT service management software (e. g. , ITIL). Excellent communication, collaboration, and coordination skills. Analytical, problem-solving, and time management skills. Attention to detail and proficiency in documenting incident details.

We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information This job description is only describing the main activities within a certain role and is not exhaustive.

It does not prevent the addition of more tasks or projects.

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