Incident Response Assistant - Nyu Florence Firenze

Incident Response Assistant - Nyu Florence
Firenze
Toscana, Firenze

Position Summary:

New York University is an equal opportunity employer and is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity, and accessibility that inform academic excellence.

Employees in this organization are expected to contribute to diverse, equitable, inclusive, and accessible learning and working environments for our students, staff, and faculty.

Incident Response Assistant (part-time, 10-12 month contract) - Incident Response Assistants are on the front line to assist students with any emergencies that arise.

They report to the Residence and Student Life Manager, liaising with campus health professionals, and the Facilities Office to respond in person to incidents, report incidents to the correct channels, complete an on-call log at the end of each shift, write incident reports about any emergencies handled, meet with OSL staff once per week, assist with check-in, orientation, and check-out.

During office hours, IRAs engage in front and back office tasks in the Office of Student Life and provide information and assistance to students, colleagues, visitors, and collaborators.

IRAs ensure equitable and inclusive treatment of students and other stakeholders at all times.

Qualifications:

**Required Education

Bachelor's degree or progress toward a bachelor's degree

**Required Knowledge, Skills and Abilities

**Preferred Education

Bachelor's degree in Italian, Psychology, Medicine, Social Work or related fields.

**Preferred Certification/Other Qualifications

Fluency in English and Italian

**Preferred Experience

**Preferred Knowledge, Skills and Abilities

Willingness to respond in person to student emergencies when on call; customer service and life education-oriented; show empathy toward others; clear, objective, and thorough written reports that colleagues can act on; collaborative spirit; positive attitude; respect for diverse perspectives.

**Additional Preferred Knowledge, Skills and Abilities

Experience in providing excellent customer service

Additional Information:

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.

Learn more at nyu. edu/nyugreen.