Informatics Technical Specialist Milano

Informatics Technical Specialist
Milano
Lombardia, Milano

Role Purpose

Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

**Qualifications

- Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

**Special Skills & Knowledge

- Sound understanding of diagnostics laboratory workflows and related technologies

- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

**Key Competencies

- Strong verbal and written communication skills with excellent customer facing capabilities

- Attention to detail and a concern for quality

- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

**Key Accountabilities

- Become a trusted advisor to customers

- Identify customer needs, propose solutions, and resolve problems

- Provide feature/ product enhancement input based on customer feedback

- Maintain and assume accountability for a culture of high customer service

- Execute project work plans with a focus on timely completion & risk mitigation

- Track and report on assigned project aspects on a regular basis

- Configure and integrate products to customer specifications; deliver training

- Provide customer support assistance, as needed

- Revise and keep up to date, all project documents and systems of record

- Participate in team and customer meetings effectively