Informatics Technical Specialist Milano

Informatics Technical Specialist
Milano
Lombardia, Milano

JOB DESCRIPTION: Role Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines 2-4 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications. Special Skills & Knowledge

Sound understanding of diagnostics laboratory workflows and related technologies Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies

Strong verbal and written communication skills with excellent customer facing capabilities Attention to detail and a concern for quality Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way Key Accountabilities

Become a trusted advisor to customers Identify customer needs, propose solutions, and resolve problems Provide feature/product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service Execute project work plans with a focus on timely completion & risk mitigation Track and report on assigned project aspects on a regular basis Configure and integrate products to customer specifications; deliver training Provide customer support assistance, as needed Revise and keep up to date, all project documents and systems of record Participate in team and customer meetings effectively JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Italy> Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 50 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

#J-18808-Ljbffr