Informatics Technical Specialist Milano

Informatics Technical Specialist
Milano
Lombardia, Milano

Role PurposeHands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. Qualifications- Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines- 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications. Special Skills & Knowledge- Sound understanding of diagnostics laboratory workflows and related technologies- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently- Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheetKey Competencies- Strong verbal and written communication skills with excellent customer facing capabilities- Attention to detail and a concern for quality- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive wayKey Accountabilities- Become a trusted advisor to customers- Identify customer needs, propose solutions, and resolve problems- Provide feature/ product enhancement input based on customer feedback- Maintain and assume accountability for a culture of high customer service- Execute project work plans with a focus on timely completion & risk mitigation- Track and report on assigned project aspects on a regular basis- Configure and integrate products to customer specifications; deliver training- Provide customer support assistance, as needed- Revise and keep up to date, all project documents and systems of record- Participate in team and customer meetings effectively