Informatics Technical Specialist Milano

Informatics Technical Specialist
Milano
Lombardia, Milano

JOB DESCRIPTION: Role Purpose

Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

2-4 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications.

Special Skills & Knowledge

Sound understanding of diagnostics laboratory workflows and related technologies

Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

Key Competencies

Strong verbal and written communication skills with excellent customer facing capabilities

Attention to detail and a concern for quality

Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Key Accountabilities

Become a trusted advisor to customers

Identify customer needs, propose solutions, and resolve problems

Provide feature/product enhancement input based on customer feedback

Maintain and assume accountability for a culture of high customer service

Execute project work plans with a focus on timely completion & risk mitigation

Track and report on assigned project aspects on a regular basis

Configure and integrate products to customer specifications; deliver training

Provide customer support assistance, as needed

Revise and keep up to date, all project documents and systems of record

Participate in team and customer meetings effectively

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Italy> Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 50 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

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