Informatics Technical Specialist Milano

Informatics Technical Specialist
Milano
Lombardia, Milano

JOB DESCRIPTION: Role PurposeHands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. QualificationsBachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines2-4 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications. Special Skills KnowledgeSound understanding of diagnostics laboratory workflows and related technologiesDemonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratoriesHands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirableAble to execute assigned tasks satisfactorily with a high degree of commitment and quality, independentlyTechnical proficiency with general business applications such as MS Office, MS Project/ SmartSheetKey CompetenciesStrong verbal and written communication skills with excellent customer facing capabilitiesAttention to detail and a concern for qualityAble to innovate and willing to bring ideas forward, escalate issues and risks in a positive wayKey AccountabilitiesBecome a trusted advisor to customersIdentify customer needs, propose solutions, and resolve problemsProvide feature/product enhancement input based on customer feedbackMaintain and assume accountability for a culture of high customer serviceExecute project work plans with a focus on timely completion risk mitigationTrack and report on assigned project aspects on a regular basisConfigure and integrate products to customer specifications; deliver trainingProvide customer support assistance, as neededRevise and keep up to date, all project documents and systems of recordParticipate in team and customer meetings effectivelyJOB FAMILY: Field ServicesDIVISION: CRLB Core LabLOCATION: Italy Milan : Viale Edison 110, Edison Park CentreADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 50 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable #J-18808-Ljbffr