Information Technology Specialist (Custspt) Napoli

Information Technology Specialist (Custspt)
Napoli
Campania, Napoli

Duties**:

- Diagnosing and analyzing hardware and software problems for on-the-spot repair, replacement, or referral for contractor repair.

- Investigating equipment failure and malfunctions at the user level for immediate repair or correction, determining if the problem is with the hardware or the software and what must be done to correct the situation.

- Analyzing software and hardware requirements to support administrative, educational, and web based services.

- Serving as the technical advisor for questions concerning system hardware and software.

**Requirements**:

**Conditions of Employment**:

- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.

- Proof of U. S.

Citizenship required.

- Direct deposit of pay is required.

- One year trial or probationary period may be required.

- You may be required to sign a transportation agreement.

- Individuals hired from the Continental United States (CONUS) and their family members (who are US citizens) are required to obtain Official Passports prior to departure to the overseas area.

- Individuals assigned to Italy are required to obtain a visa to enter the country.

- May be required to carry a government issued cell phone

- Applicants must obtain all required IAT Level 2 certification within six months of selection.

- This position is covered by the Department of Defense Directive 8140. 01, Cyberspace Workforce Management, August 11, 2015.

**Qualifications**:

- Interagency Career Transition Assistance Plan**Basic Requirement for Information Technology Specialist (CUSTSPT)**:

**Specialized and Other Experience**: One year of specialized experience which includes providing immediate response and resolution to information technology tickets, analyzing information technology helpdesk tickets for escalation, diagnosing hardware or software problems.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service

- ** (**GS-11

- **).

** The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

- (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

- (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

- (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and