Information Technology Support Specialist Milano

Information Technology Support Specialist
Milano
Lombardia, Milano

UPSA places people at the heart of its action to support all moments of life. Founded in 1935, UPSA is now both a company, with one of the largest pharmaceutical industrial sites in Europe located in Agen, and a committed brand present in the daily lives of patients and pharmacists. Through its family medication range, UPSA develops, manufactures and makes available in more than 60 countries, medicines to relieve pain and minor everyday ailments, from babies to the elderly, and also markets medical devices.

His expertise extends over five therapeutic areas: pain and fever (historical specialty), ENT and respiratory tract, digestion, sleep disorders and vitality. The Emerging Markets team is looking for its future INTERN under agreement, from July or September 2024. You will assist the marketing director of emerging countries (Vietnam, China, French-speaking Africa & Saudi Arabia) to develop the marketing strategy specifically on Asia Vietnam and China (E-commerce) from the definition of the product portfolio, market analysis and opportunity identifications, packaging development and the adaptation of communication tools in partnership with local teams & distributors. The Local IT Support Specialist provides support to end users for service requests and/or incidents received.

In this role, the engineer works with users to resolve workstation, network, and application issues.

The role is to provide support to end users, within existing processes, including the service provider and in particular ticket assignment. As such, he will be responsible for:- Analyze and manage incidents and malfunctions- Follow up on the processing of user requests- Manage incident database: follow-up, consolidations, reporting- Provide and manage workstations and related equipment- Monitor and maintain workstations in branches in operational condition- Dismantle obsolete equipment- Manage IT equipment inventory- Record incidents and reported anomalies- Report user needs to the Support Manager- Implement preventive control systems- Raise awareness of cybersecurity among users within their area of expertise- Promote technological solutions to site users- Ensure compliance with IT Department IT guidelines